Patient Care Host-Hostess

Summary

POSITION SUMMARY: Under the supervision of the Director of Food Services, the Patient Care Host/Hostess provides personalized meal service to patients. Meal service includes assisting patients with meal selections, serving meals to patients, preparing food, monitoring patient intakes, clearing and cleaning patient dishware. Duties may include stocking pantries.

Job Description

LOCATION: Lancaster, PA

HOURS: Full-time, 1.0 FTE This position works four 10 hour days per week.  Hours between 6:00am and 5:45pm.  Position requires working every other weekend and every other holiday

SIGN ON BONUS: $1,000 with a 2-year commitment to the organization (external applicants and eligible internal applicants only).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Successful completion of a Patient Care Host/Hostess training program.              
• Assures that meal selections meet guidelines for modified diets per diet manual.
• Works directly with patients in selecting meals and communicates those selections to the production staff.
• Calculates, prepares, and serves between meal feedings and nutritional supplements and tube feedings as ordered.
• Maintains accurate written and oral communication with other patient care team members, and assists them as time allows and the need arises.  This includes monitoring and recording patient intake and communicating this data to the dietician and/or nursing staff as needed.  May also include responsibility for completion of calorie counts.
• Obtains current diet list of patients from the hospital computer prior to each meal period and maintains accurate patient diet information according to department procedure(s).
• Assists in assembly of meals and serves the meal to the patient.
• Collects dishware following meal service, transports dishware to dish room and assists in clean up.
• Stocks patient and/or provider pantries with supplies according to set standards and ensures proper labeling, dating and rotation of all stock.
• May produce cold foods such as salads and sandwiches as requested and may prepares all foods associated with them.
• Maintains exemplary customer service at all times to create quality outcomes.
• Communicates any problems, concerns, or potential issues to appropriate personnel in a timely manner.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Assists in maintaining high level of sanitation in Food Services Department.

  Able to follow procedures for monitoring patient intakes and calorie counts, if assigned to do so.

• Records and maintains all assigned documents and forms according to department procedure(s) and takes corrective action as needed.
• Performs other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or equivalent (GED).
• One (1) year of experience working directly with customers
• Six (6) months experience working with computers or computerized equipment.

PREFERRED QUALIFICATIONS:

• One (1) year of experience working directly with customers, clients or patients in institutional food service or health care.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer

LGH Full Time Posted on 08/31/2023