Coordinate the lead program and support community health improvement efforts within the organization and throughout the service area.
HOURS: Monday-Friday 8am-4:30pm (occasional evening/weekend hours)
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
Coordinate daily operations of the lead program and ensure all requirements are met.
Maintain relationships with a variety of community agencies and facilitate communication between these agencies and patients, families and staff.
Set program goals, evaluate processes, and report program outcomes using Lean Management methods.
Assist in determining eligibility of families enrolled in the lead program and Healthy Homes program.
Outreach to target populations using appropriate age and culturally competent strategies.
Meet all reporting requirements.
Assist manager in tracking budget expenses and revenue related to assigned priorities as appropriate.
Serve as a role model for wellness to colleagues, staff and community at large.
Provides technical assistance for the data management software including creating and modifying data touchpoints, bulk uploads, and monitoring for quality control.
Create, update, and maintain referral systems to ensure participant enrollment.
Receives all payments from various participants and ensures the payment is processed through the appropriate system.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
Work collaboratively with team members on projects, continuous quality improvement, and team education.
Work as a team member with emphasis on ensuring internal/external customer needs met.
Assists with grant writing
Other duties as assigned.
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
Bachelor’s Degree in Business Administration, Public Health.
Three (3) years of clerical or clinical experience in a health care setting.
Three (3) years of patient outreach experience via telephone, electronic, or written communication.
Three (3) years of Microsoft Office experience including basic Excel navigation.
Skilled at handling stressful situations and providing a high level of customer service in a calm and professional manner.
PREFERRED QUALIFICATIONS:
Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.