Clinical Referral Specialist - LPN

Company

Penn Medicine Home Health

Summary

POSITION SUMMARY:

Responsible for the clinical coordination of referrals to Home Health Services ensuring the prompt admission of patients that meet Home Health criteria.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Represents Penn Medicine Home Health (PMHH) via telephone and functions as a clinical liaison for all referral sources including physicians, hospitals, outpatient and ambulatory care practices.

• Receives and responds to phone calls, electronic transmissions, e-mails and faxes regarding clinical referrals. Returns messages promptly.

• Facilitates admission to Home Health Services with a sense of urgency while meeting all regulatory requirements.

• Serves as the Home Health representative in communicating information related to Home Health services, intake policies, and insurance coverage to patients, families, and referral sources.

• Accurately completes all referral documentation including obtaining and reviewing orders to facilitate the admission process.

• Uses clinical assessment skills to review referrals and identify additional care needs or a more appropriate care setting.

• Develops professional relationships with all referral sources.

• Proactively offers alternatives if Penn Medicine Home Health (PMHH) is unable to provide services.

• Processes and documents referrals that are not accepted for admission, indicating specific reason for non-acceptance.

• Monitor and tracks all PMHH patients who are re-admitted to acute care facilities or the Emergency Department.

• Manages assigned EMR work queues and follows up with supervisor as needed

• Identifies issues and provides information to supervisors as needed for resolution.

• Presents excellent customer service orientation at all times.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Current licensure as a Licensed Practical Nurse (LPN) (or as a Registered Nurse (RN)), issued by the PA State Board of Nursing issued by the Commonwealth of Pennsylvania.

• Must have a minimum of one year of clinical experience.

PREFERRED QUALIFICATIONS:

Experience in coordinating/processing home health referrals and/or at least one year’s experience in a home health, hospice or community health setting strongly preferred. 

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

 

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

BURLE Full Time Posted on 07/06/2023